I know I've vented about Comcast a lot, but seriously... the company is basically evil.

Tuesday of this week I was at wrok from 7:45zm till about 11:15pm, and when i got to my grandparents place that night to watch The Tonight Show with Conan O'Brien (all hail!) my grandfather says "i don't know if you can do anything about it, but you are the only one with a working phone." What he meant was that their digital land-line (the only phone they have, and most likely the only phone they will ever have) had gone out.

I immediately muted Conan (all hail!) and called comcast. I got a girl on the phone, and as usual (yes, this is not the first time my elderly grandparents have trouble with the phone) she asked me to reset the modem, and she tried to send a signal to the house. Nothing. No dice.

She said "well, i can send a technician over on Thursday."

Thursday. Really?

"How is that acceptable?" i asked. "This is their only connection to the outside world! What are they supposed to do if they need something?"

"Well, if something frees up we can send someone there earlier."

"So would you like my cell phone number to let me know?"

"No, we will just call them."

"I think I'm confused."

"Well Thursday is the earliest I can get someone there. But if something happens and I get someone there tomorrow there tomorrow, I can call them."

(blink)(blink)

"And how, do you suggest, might you call them... WHEN THEY'RE PHONE IS OUT?"

"Oh. do you have a cell phone?"

"How do you think I'm calling you right now?"

"Can I have your cell phone number?"

"There ya go, kid."


I was DUMBFOUNDED by this exchange. I am so sick of having to take Valium every time i talk to the idiots. And somehow they have had a monopoly on cable in the area.

My grandfather informed me that as soon as he has phone service back he will be calling Verizon for FiOs.